Maahoul Terms of Service
1. Acceptance of Terms
These Terms of Service ("Terms") govern access to and use of Maahoul (the "Platform"), operated by Dozen Productions Pvt Ltd ("Maahoul", "we", "us", or "our"). These Terms apply to all users of the Platform, including individuals who stream or purchase access to content ("Subscribers"), and artists, performers, venues, promoters, and event organizers who submit recorded concert content to the Platform ("Content Providers"). By creating an account, submitting content, or otherwise using the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.
2. Description of the Service
Maahoul is a subscription-based streaming service that provides access to live and on-demand recordings of concert performances. Content is sourced from third-party artists, venues, promoters, and organizers who license or authorize the Platform to distribute their recordings to Subscribers. Maahoul acts as a distribution and technology platform and, except where expressly stated, does not itself produce or own the underlying concert recordings.
maahoul is a child of Dozen Productions Pvt Ltd.
3. Eligibility and Accounts
You must be at least 16 years old, or the age of digital consent in your jurisdiction, to create a Subscriber account. Content Provider accounts must be created by an authorized representative of the relevant business entity.
- You agree to provide accurate, current, and complete information when registering, and to keep such information up to date.
- You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account.
- We reserve the right to suspend or terminate accounts that provide false information, violate these Terms, or engage in fraudulent activity.
4. Subscriptions, Fees, and Billing
4.1 Subscription Plans
The Platform offers various subscription tiers and pay-per-view options as described on our pricing page, which may include ad-supported, ad-free, single-event, and season-pass offerings. Features, catalog access, and pricing may vary by plan and are subject to change with reasonable notice.
4.2 Billing and Auto-Renewal
Subscriptions automatically renew at the end of each billing cycle at the then-current price unless cancelled prior to the renewal date. By subscribing, you authorize us (or our payment processor) to charge your selected payment method on a recurring basis until cancellation.
4.3 Cancellations and Refunds
You may cancel your subscription at any time through your account settings; cancellation takes effect at the end of the current billing period, and no partial-period refunds will be issued except where required by law. Single-event or pay-per-view purchases are generally non-refundable once the stream has commenced, except in cases of verified technical failure attributable to the Platform, in which case remedies are limited to re-access to the stream or a credit at our discretion.
4.4 Price Changes
We may change subscription prices from time to time. We will provide advance notice of price changes, and continued use of the Platform after a price change takes effect constitutes acceptance of the new price.
5. License to Use the Platform (Subscribers)
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and stream content on the Platform for your personal, non-commercial, home entertainment use only.
5.1 Restrictions
You agree that you will not, and will not permit any third party to:
- Record, capture, copy, download, screen-capture, retransmit, rebroadcast, or publicly perform any content, in whole or in part, except through functionality expressly provided by the Platform.
- Circumvent, disable, or otherwise interfere with content-protection or geographic-restriction technology used by the Platform.
- Share, sell, sublicense, or provide account access to individuals outside your immediate household beyond the device/simultaneous-stream limits specified in your plan.
- Use the Platform for any public exhibition, commercial screening, or broadcast without our prior written consent and, where applicable, the consent of the relevant Content Provider.
- Use automated means (bots, scrapers) to access the Platform or extract content or data.
- Upload or transmit viruses, malicious code, or engage in any activity that disrupts the Platform's operation or security.
6. Content Provider Terms (Artists, Venues, Promoters, and Organizers)
6.1 Grant of License to the Platform
By submitting a recording or other content to the Platform, the Content Provider grants us a worldwide (or territory-limited, as separately agreed), non-exclusive or exclusive (as specified in the applicable submission or partner agreement), royalty-bearing license to host, encode, distribute, stream, publicly perform, promote, and create derivative technical formats (e.g., transcodes, thumbnails, clips for promotional purposes) of the submitted content for delivery to Subscribers through the Platform and associated marketing channels.
6.2 Representations and Warranties
Each Content Provider represents and warrants that:
- It owns, or has obtained all necessary licenses, consents, and clearances for, the full rights required to authorize the recording, distribution, and public performance of the submitted content, including musical composition (publishing) rights, sound recording rights, and performer/likeness rights.
- It has obtained all consents required from performers, musicians, crew, and, to the extent required by applicable law, venue attendees whose image, voice, or likeness may appear in the recording (including any required venue signage, ticket-term notices, or individual releases).
- The content does not infringe any third party's intellectual property, publicity, privacy, or other rights, and does not violate any applicable law.
- It has the authority to enter into these Terms and to grant the licenses described herein on behalf of all performers and rights holders featured in the submitted content, or has secured separate written agreements with such parties governing their participation and compensation.
6.3 Indemnification by Content Providers
Content Providers agree to indemnify, defend, and hold harmless the Platform, its officers, employees, and affiliates from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from a breach of the representations and warranties in Section 6.2, including third-party claims relating to unlicensed music, unauthorized recording, or lack of performer or attendee consent.
6.4 Content Standards and Removal
We reserve the right to reject, remove, or suspend distribution of any submitted content that we reasonably believe infringes third-party rights, violates these Terms, or exposes the Platform to legal or reputational risk, with notice to the Content Provider where practicable.
7. Revenue Share and Royalties
Where a revenue-share or licensing-fee arrangement applies, payments to Content Providers will be calculated and disbursed in accordance with the payment terms, reporting schedule, and reconciliation process set out in the applicable partner or content-submission agreement, which is incorporated by reference into these Terms. The Platform will provide Content Providers with periodic reporting on relevant streams, viewership, and calculated payments. Disputes regarding royalty calculations must be raised in writing within the period specified in the applicable partner agreement (or, absent such agreement, within 60 days of the relevant statement).
8. Intellectual Property
All Platform software, design, trademarks, logos, and user interface elements are the property of Dozen Productions Pvt Ltd or its licensors and are protected by intellectual property laws. Nothing in these Terms transfers ownership of Platform IP to Subscribers or Content Providers. Concert recordings and related content remain the property of the applicable Content Provider or underlying rights holders, licensed to the Platform as described in Section 6.
9. User-Generated Content
Subscribers may be able to post comments, chat messages, reactions, or reviews. You retain ownership of content you submit, but grant the Platform a non-exclusive, royalty-free, worldwide license to use, display, and distribute such content in connection with operating and promoting the Platform. You agree not to post content that is unlawful, infringing, harassing, defamatory, or otherwise objectionable, and we reserve the right to remove such content and suspend accounts responsible for it.
10. Copyright Complaints (Notice-and-Takedown)
If you believe content available on the Platform infringes your copyright, please send a notice containing (i) identification of the copyrighted work, (ii) identification of the allegedly infringing material and its location on the Platform, (iii) your contact information, (iv) a statement of good-faith belief that the use is unauthorized, and (v) a statement of accuracy and authority to act, made under penalty of perjury, to our designated agent at copyright@maahoul.com. We will respond in accordance with applicable law, including removing or disabling access to infringing material and, where appropriate, terminating repeat infringers.
11. Prohibited Conduct
In addition to restrictions set out elsewhere in these Terms, you agree not to:
- Impersonate any person or entity, or misrepresent your affiliation with any artist, venue, or organizer.
- Attempt to gain unauthorized access to other accounts, Platform systems, or non-public areas of the Platform.
- Resell tickets, subscriptions, or access credentials without our express written authorization.
- Use the Platform in violation of applicable export control, sanctions, or other laws.
12. Third-Party Services
The Platform may integrate with third-party payment processors, content delivery networks, and analytics providers. Your use of such integrated services may be subject to the third party's own terms, and we are not responsible for the acts or omissions of independent third-party providers.
13. Disclaimers
THE PLATFORM AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED, ERROR-FREE, OR SECURE OPERATION. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT SUBMITTED BY CONTENT PROVIDERS, INCLUDING REPRESENTATIONS REGARDING RIGHTS CLEARANCE, EXCEPT AS EXPRESSLY STATED IN A SEPARATE WRITTEN PARTNER AGREEMENT.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, Dozen Productions Pvt Ltd AND ITS OFFICERS, EMPLOYEES, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE PLATFORM. OUR AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
15. Indemnification by Subscribers
You agree to indemnify and hold harmless the Platform and its affiliates from claims, damages, and expenses arising from your breach of these Terms, misuse of the Platform, or violation of any law or third-party right.
16. Term, Suspension, and Termination
These Terms remain in effect while you use the Platform. We may suspend or terminate your access, with or without notice, for violation of these Terms, suspected fraudulent or unauthorized activity, or as required by law or a rights holder's request. Content Providers' access and content distribution rights may also be suspended or terminated in accordance with the applicable partner agreement. Sections relating to intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution survive termination.
17. Dispute Resolution and Governing Law
These Terms are governed by the laws of India, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Platform that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts located in [City], India, or resolved through binding arbitration as separately specified for your region, where permitted by law. [Insert region-specific arbitration/class-action-waiver clause here if applicable to your jurisdictions of operation.]
18. Force Majeure
We will not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including natural disasters, internet or utility outages, acts of government, labor disputes, or failures of third-party hosting or content-delivery infrastructure.
19. Changes to These Terms
We may modify these Terms from time to time. Material changes will be notified via email or in-app notice with reasonable advance notice before taking effect. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.
20. Miscellaneous
- Entire Agreement: These Terms, together with our Privacy Policy and any applicable partner or content-submission agreements, constitute the entire agreement between you and the Platform regarding its subject matter.
- Severability: If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
- Assignment: You may not assign these Terms without our written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets.
- No Waiver: Our failure to enforce any right or provision will not be deemed a waiver of such right or provision.
- Notices: We may provide notices to you via email, in-app messaging, or posting on the Platform.
21. Contact Us
Dozen Productions Pvt Ltd
70/9 B, Swarmala, Block 12, Karve Road, Pune 411004
General legal inquiries: legal@maahoul.com